Info
What Are International Taxes and duties?
All our parcels are shipped from Mexico and you may be charged import duties and taxes by your local customs authority when your parcel is received into your country.
Duties rates may vary, depending on the value of the goods, what they are made of and where they are made. Importantly all countries have different rules regarding this, so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by customs officials, you will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties and threshold that may apply in your country in case you’re charged to avoid any surprises. We are not held liable for any custom fees in your country, holding times, unclaimed parcels or incorrect shipping information provided. If you decide not to pay taxes or duties and choose to reject the parcel, you will not be refunded for your order.
Jewelry Care
MARCHINA jewelry contains precious metals and stones. Made of sterling silver 925 or sterling silver 925 gold plated.
The jewelry is handmade, traditionally crafted and therefore very delicate.
How to take care?
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Store your jewelry in a soft pouch to avoid damage.
2. Clean your silver jewelry regularly with the cloth that comes in the packaging or a special lint free cloth to remove any tarnish or dirt. You can also use gentle soap and warm water to clean your silver jewelry. -
Avoid exposing your jewelry to products such as perfume, hairspray, soap, or lotion. Such products may harm the metal, cause discoloration, or cause a loss of crystal brilliance.
4. Avoid contact that may scratch or chip the crystal.
Please note that we are not responsible for problems that occurred after wearing the items without taking care of them.
Return and Refund Policy
Take into consideration each piece is handmade by the designer making each one unique, and with small imperfections which are characteristic of the jewel.
RETURNS:
-To initiate a return, please submit a request for a return to contact@marchinabrand.com Items sent back to us without contacting us first will not be accepted.
-There are no returns if you change your mind about your order.
-Please inspect your order upon reception and contact us immediately if the wrong item or a damaged item has been sent to you, we will provide you a shipping label to return the item and send you the right one.